Payment Policy
Last Updated: May 2026
At Mark & Sarah Vancouver, we are committed to providing a secure, transparent, and convenient payment experience. This Payment Policy explains the payment methods we accept, how payments are processed, and how refunds are handled.
By placing an order through our website, you agree to the terms outlined below.
Accepted Payment Methods
We currently accept the following payment methods:
- Visa
- Mastercard
- American Express
- Maestro
- Apple Pay
- Google Pay
The availability of specific payment methods may vary depending on your location, device, and financial institution.
All available payment options will be displayed during checkout before payment is completed.
Secure Transactions
Protecting your personal and financial information is one of our highest priorities.
All payments made through our website are processed using secure encrypted technology, including SSL (Secure Socket Layer) encryption, ensuring that your payment information remains protected throughout the transaction process.
For security reasons:
- We do not store full credit card information on our servers.
- Payment information is processed securely through trusted third-party payment providers.
- All transactions are subject to fraud prevention and security verification procedures.
Payment Authorization
Full payment must be successfully received before an order can be processed and shipped.
After payment has been completed, you will receive an order confirmation email containing the details of your purchase.
In certain situations, additional verification may be required before an order can be approved and processed.
We reserve the right to refuse or cancel any order if fraudulent activity is suspected or if payment authorization cannot be completed successfully.
Pricing and Currency
All prices displayed on our website are shown in the applicable currency available for your region.
Prices are subject to change without notice; however, once an order has been confirmed and payment has been completed, the agreed purchase price will not be affected.
Any applicable taxes, duties, or shipping charges will be clearly displayed during checkout before payment is finalized.
Failed or Declined Payments
Payments may be declined for a variety of reasons, including:
- Insufficient available funds
- Incorrect payment information
- Expired payment cards
- Bank security restrictions
- Authorization issues with the payment provider
If your payment is declined, we recommend contacting your bank or payment provider for further assistance before placing a new order.
Refund Policy
If you qualify for a refund in accordance with our Return & Refund Policy, the refund will be issued to the original payment method used for the purchase.
- Approved refunds are typically processed within 30 days after the returned item has been received, inspected, and approved.
- Processing times may vary depending on your bank, card issuer, or payment provider.
- Refunds can only be issued to the original payment method used during checkout.
- Original shipping costs may not be refundable unless required by applicable law.
For complete information regarding returns and refund eligibility, please refer to our Return & Refund Policy.
Fraud Prevention and Security
To protect our customers and maintain a secure shopping environment, Mark & Sarah Vancouver reserves the right to:
- Verify payment information before processing an order
- Request additional information or identification when necessary
- Refuse, suspend, or cancel orders suspected of fraudulent, unauthorized, or illegal activity
These measures help ensure the safety of both our customers and our business.
Contact Information
If you have any questions regarding payments, billing, transactions, or refunds, please contact our customer support team:
Mark & Sarah Vancouver
Email: support@marksarahvancouver.com
We are committed to providing a safe, reliable, and transparent payment experience for every customer.