About This Policy

At Mark & Sarah Vancouver we aim to make checkout simple and secure. This policy explains which payment methods we accept, in which currency you are charged and what happens if something goes wrong with a payment.

Accepted Payment Methods

We accept the payment methods shown at checkout. These may include:

• Visa
• Mastercard
• American Express
• Maestro
• Apple Pay
• Google Pay
• Shop Pay

The methods available to you can differ depending on your device, your browser and your bank. The full list is always shown before you confirm your order.

Currency And Prices

All prices are shown and charged in Canadian dollars (CAD). The total you see at checkout is the total you pay: shipping is free within Canada, any applicable taxes are included in the amount shown, and import duties are paid by us.

If your card or account is held in another currency, your bank or card provider may apply a conversion rate and charge a foreign transaction fee. Those fees are set by your provider, not by us, and are your responsibility.

When You Are Charged

Payment is taken when you place your order. You receive an order confirmation by email straight away. If you do not receive it, check your spam folder before contacting us, as confirmation emails are sometimes filtered.

Placing an order is an offer to buy. A contract is formed once we confirm and dispatch your order. If an item turns out to be unavailable, or if we cannot fulfil your order, we cancel it and refund you in full.

Secure Checkout

Payments are processed by Shopify Payments and other trusted payment providers over an encrypted connection. Card details are handled directly by the payment provider in line with PCI DSS standards.

Mark & Sarah Vancouver never sees or stores your full card number, expiry date or security code.

Payment Authorisation

By placing an order you confirm that you are the authorised holder of the payment method used, or that you have permission to use it.

Orders may be subject to fraud and verification checks by us or by our payment provider. If a check fails or your payment is declined, your order will not be processed. We may contact you to confirm details before dispatching an order.

Failed Or Duplicate Payments

If a payment fails, no order is created and no money is taken. You may still see a temporary authorisation hold on your account. Your bank usually releases this within a few business days.

If you believe you have been charged twice, email us with your order number and the date and amount of both charges, and we will investigate and refund any duplicate charge.

Payment Issues

If you have a problem paying, first check that your card details, billing address and expiry date are entered correctly, and that your card is enabled for online and international purchases. If the payment is still declined, your bank or card provider can tell you why, as they do not share that reason with us.

You can also contact us at support@marksarahvancouver.com and we will help where we can.

Refunds And Disputes

Refunds are always issued to the original payment method in CAD. See our Returns and Refund Policy for how and when refunds are processed.

If you do not recognise a charge from us, please contact us before opening a dispute with your bank. We can usually identify the order and resolve it faster than a chargeback process, which can take several weeks.