Return & Refund Policy

Last Updated: May 2026

At Mark & Sarah Vancouver, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined below.

We offer a 30-day return period from the date your order is delivered.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must have been received by the customer before a return request is submitted.
  • Return requests must be made within 30 days of delivery.
  • Items must be unused, unworn, unwashed, undamaged, and in their original condition.
  • All original tags, labels, and packaging must remain attached and intact.
  • Products may be tried on for sizing purposes but must not show signs of wear.
  • Returns that do not meet these conditions may be refused.

How to Request a Return

Step 1: Contact Us

To initiate a return, please contact our customer support team within 30 days of receiving your order:

Email: support@marksarahvancouver.com

Please include:

  • Your order number
  • Full name
  • Reason for the return
  • Photos of the item if applicable

Step 2: Receive Return Instructions

After reviewing your request, we will provide the appropriate return address and instructions for returning the item.

Step 3: Ship the Item

Customers are responsible for arranging and paying for return shipping.

For your protection, we strongly recommend using a tracked shipping service, as we cannot process refunds for items that are lost in transit.

Return Shipping Costs

  • Return shipping costs are the responsibility of the customer.
  • Any customs duties, import taxes, or international return shipping fees are also the responsibility of the customer.
  • Original shipping charges are non-refundable unless otherwise required by law.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved:

  • Your refund will be issued to the original payment method used for the purchase.
  • Processing times may vary depending on your payment provider.
  • Approved refunds are typically processed within 14 business days after the returned item has been received and verified.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

Our team will review your case and work toward a suitable resolution.

Delivery Responsibility

  • We are not responsible for packages marked as successfully delivered by the shipping carrier to the address provided during checkout.
  • Customers are responsible for ensuring all shipping information is accurate before placing an order.
  • Any address corrections must be requested within 24 hours of placing the order. After this period, modifications may no longer be possible.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, or legal restrictions. Any applicable exclusions will be clearly indicated where required.

Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Mark & Sarah Vancouver
Email: support@marksarahvancouver.com

We are committed to providing a transparent and customer-focused shopping experience and will be happy to assist you.