Introduction

Welcome to Mark & Sarah Vancouver. These Terms of Service apply to your use of marksarahvancouver.com and to any purchase you make through our website. By using our website or placing an order, you agree to these terms.

Our Shipping Policy, Returns and Refund Policy, Privacy Policy and Cookie Policy form part of these Terms of Service.

Mark & Sarah Vancouver is a trading name of Ernivo Ecom. Our full company details are at the bottom of this page.

Online Store Terms

By using this website you confirm that you are at least the age of majority in the province or territory where you live, or that you have permission from a parent or guardian.

You must not use our products or website for any illegal or unauthorised purpose.

Product Information

We do our best to display product descriptions, colours, sizes, images and details as accurately as possible. Colours may still look slightly different depending on your screen, device and lighting.

Product descriptions, images and availability may change at any time.

Pricing

All prices are shown and charged in Canadian dollars (CAD) and may change from time to time. The price you see at checkout is the total you pay: shipping within Canada is free, applicable taxes are included and import duties are paid by us.

We may correct pricing, product information and availability errors. If an order is affected by an obvious error, we will contact you to correct it or cancel the order and refund you in full. You are never charged more than the price shown when you placed your order.

Orders And Order Acceptance

When you place an order, you confirm that the information you provide is accurate and complete. You receive an order confirmation by email straight away.

An order confirmation acknowledges that we received your order. It is not acceptance of it. A contract is formed only once we dispatch your order. We may decline an order if there is a problem with payment, stock, pricing, address details or suspected fraud.

Refusal Or Cancellation Of Orders

We may refuse, cancel or limit any order. This can include situations involving:

• Incorrect or incomplete customer information
• Payment problems
• Suspected fraud
• Product availability issues
• Pricing or listing errors
• Unusual order activity, such as orders placed for resale

If we cancel an order after you have paid, we refund the full amount to your original payment method.

You can also cancel your own order before it is dispatched. See our Returns and Refund Policy.

Shipping

We ship within Canada only. Shipping times are estimates. Some orders are shipped directly from our suppliers, including suppliers located overseas. Our Shipping Policy has the full details on processing times, delivery estimates, duties and tracking.

Risk of loss passes to you when the order is delivered to the address you provided.

Returns And Refunds

We offer a 30 day money back guarantee. Returns, exchanges and refunds are handled according to our Returns and Refund Policy.

Nothing in these Terms of Service limits the rights you have under applicable Canadian federal and provincial consumer protection legislation.

Payment

We accept the secure payment methods available at checkout, which may include credit and debit cards, Apple Pay, Google Pay and Shop Pay. By submitting payment information you confirm that you are authorised to use that payment method.

Payments are processed by our payment providers. We never see or store your full card details.

Account Information

You agree to provide current, complete and accurate account, billing and shipping information for every purchase. If you create an account, you are responsible for keeping your login details secure and for activity that takes place under your account.

Website Content

All content on this website, including text, images, graphics, logos, product descriptions and layout, belongs to Mark & Sarah Vancouver or to our content providers. You may not copy, reproduce, distribute or use it without our written permission.

Prohibited Use

You must not use our website:

• For any unlawful purpose
• To break any law or regulation
• To infringe our intellectual property rights or those of others
• To transmit harmful code, viruses or malware
• To collect other people's personal information
• To interfere with the security or performance of the website
• To submit false or misleading information

We may end your access to the website if you break these terms.

Third Party Tools And Links

Our website may give access to third party tools or link to third party websites. We are not responsible for their content, services or policies, and your use of them is at your own risk.

Limitation Of Liability

To the maximum extent permitted by law, Mark & Sarah Vancouver is not liable for indirect, incidental, special or consequential loss arising from your use of our website or our products.

This does not exclude or limit any right or remedy that cannot be excluded under applicable Canadian consumer protection legislation.

Indemnity

You agree to hold Mark & Sarah Vancouver harmless from any claim arising from your breach of these Terms of Service or your violation of any law or third party right.

Governing Law

These Terms of Service are governed by the laws of Canada and of the province or territory in which you live. Nothing here removes your right to bring a claim in the courts of the province or territory where you live, or to rely on the consumer protection rules that apply there.

Severability And Entire Agreement

If any part of these terms is found to be unenforceable, the rest stays in force. These Terms of Service, together with the policies linked above, form the entire agreement between you and us about your use of this website.

Changes To These Terms

We may update these Terms of Service from time to time. Any changes are posted on this page with a new date at the top, and the version in force when you place an order is the one that applies to that order.