Terms & Conditions
Last Updated: May 2026
Welcome to Mark & Sarah Vancouver. These Terms & Conditions govern your use of our website and all purchases made through our online store. By accessing our website and placing an order, you agree to be bound by these terms.
Please read them carefully before making a purchase.
1. Acceptance of Terms
By using our website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with any part of these terms, please refrain from using our website.
2. Product Information
We make every effort to ensure that all product descriptions, images, sizing information, and pricing displayed on our website are accurate and up to date.
However:
- Minor variations in color, appearance, or dimensions may occur due to screen settings and manufacturing processes.
- Typographical errors, pricing mistakes, or inaccuracies may occasionally occur.
- We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
Such corrections shall not affect your statutory rights.
3. Orders and Payment
All orders are subject to availability and acceptance.
Once an order has been placed, you will receive an order confirmation via email. This confirmation does not constitute final acceptance of the order.
We reserve the right to refuse or cancel any order for reasons including, but not limited to:
- Product availability issues
- Pricing inaccuracies
- Suspected fraudulent activity
- Violation of these Terms & Conditions
Payment must be completed in full before an order can be processed and prepared for shipment.
Available payment methods may vary depending on your country or region.
4. Order Processing and Delivery
We aim to process and ship orders as efficiently as possible.
Processing Time
- Orders are typically processed within 1–3 business days.
Estimated Delivery Time
- Estimated delivery times vary depending on destination and carrier availability.
- Delivery estimates provided on our website are intended as guidelines only and are not guaranteed.
Please note that delays caused by customs procedures, weather conditions, carrier disruptions, public holidays, or other circumstances beyond our control may occur.
5. Returns and Refunds
Our Return & Refund Policy forms an integral part of these Terms & Conditions.
Please refer to our dedicated Return & Refund Policy page for detailed information regarding:
- Return eligibility
- Return procedures
- Refund processing
- Customer responsibilities
By placing an order, you acknowledge and accept our return policy.
6. Shipping Responsibility
Customers are responsible for providing accurate shipping information at checkout.
We cannot be held responsible for:
- Incorrect addresses provided by customers
- Failed deliveries resulting from inaccurate information
- Packages marked as delivered by the shipping carrier
- Delays caused by customs authorities or third-party logistics providers
Address changes must be requested within 24 hours of placing an order and cannot always be guaranteed once processing has begun.
7. Limitation of Liability
To the maximum extent permitted by applicable law, Mark & Sarah Vancouver shall not be liable for any indirect, incidental, special, or consequential damages arising from:
- Use of our website
- Purchase or use of our products
- Delivery delays
- Temporary website interruptions
- Third-party service failures
Our total liability shall never exceed the amount paid for the affected order.
8. Intellectual Property
All content displayed on this website, including but not limited to:
- Logos
- Images
- Product photographs
- Graphics
- Text content
- Website design
- Branding materials
is the exclusive property of Mark & Sarah Vancouver and is protected by applicable copyright, trademark, and intellectual property laws.
No content may be copied, reproduced, distributed, modified, or used without prior written permission.
9. Complaints Procedure
We are committed to providing excellent customer service.
If you have a complaint regarding our products or services, please contact us at:
support@marksarahvancouver.com
We aim to acknowledge and respond to all complaints within 5 business days.
Our team will make every reasonable effort to resolve concerns fairly and efficiently.
10. Privacy and Data Protection
Your privacy is important to us.
The collection, storage, and processing of personal information are governed by our Privacy Policy, which explains how your information is handled and protected.
By using our website, you consent to the practices described in our Privacy Policy.
11. Changes to These Terms
We reserve the right to update, modify, or replace these Terms & Conditions at any time without prior notice.
Any changes become effective immediately upon publication on this website.
Continued use of the website after modifications constitutes acceptance of the revised terms.
12. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws applicable in the jurisdiction in which the business operates, without regard to conflict of law provisions.
Any disputes arising from the use of this website or purchases made through it shall be resolved through the appropriate legal channels under applicable law.
Contact Information
For any questions regarding these Terms & Conditions, please contact:
Mark & Sarah Vancouver
Email: support@marksarahvancouver.com
We appreciate your trust and thank you for shopping with Mark & Sarah Vancouver.