Shipping & Delivery Policy
Last Updated: May 2026
At Mark & Sarah Vancouver, we are committed to ensuring that your order is processed and delivered as efficiently as possible. This Shipping & Delivery Policy outlines important information regarding order processing, shipping times, delivery expectations, and customer responsibilities.
Order Processing
All orders are carefully reviewed and prepared before shipment.
- Orders are typically processed within 1–3 business days.
- Orders placed on weekends or public holidays will be processed on the next available business day.
- Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please note that processing times may occasionally be extended during peak shopping periods, promotional events, or holidays.
Estimated Delivery Times
We strive to deliver your order as quickly as possible.
- Standard delivery typically takes 5–12 business days after shipment, depending on your location.
- Delivery estimates are provided as guidelines only and are not guaranteed.
- Unexpected delays caused by customs inspections, weather conditions, carrier disruptions, public holidays, or other circumstances beyond our control may affect delivery times.
We appreciate your patience and understanding should any delays occur.
Shipping Destinations
We currently ship to multiple countries worldwide.
Delivery availability may vary depending on local shipping restrictions and carrier coverage in certain regions.
Shipping Costs
Shipping costs are calculated during checkout and may vary based on:
- Delivery destination
- Package size and weight
- Selected shipping method
- Ongoing promotional offers
The final shipping cost will always be displayed before payment is completed.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email.
Please allow up to 48 hours for tracking information to become active within the carrier’s system.
Customers can use the provided tracking details to monitor the progress of their shipment at any time.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by local authorities.
These charges, when applicable, are determined by the destination country’s customs regulations and remain the responsibility of the customer.
Mark & Sarah Vancouver is not responsible for customs delays or additional fees imposed by customs authorities.
Delivery Responsibility
Customers are responsible for providing accurate shipping information at checkout.
Please note:
- If tracking information confirms successful delivery to the address provided, responsibility for the package transfers to the recipient.
- We cannot be held responsible for lost or stolen packages after confirmed delivery.
- Customers must ensure that shipping details are correct before completing their purchase.
- Requests to modify a shipping address must be submitted within 24 hours of placing an order. Changes cannot be guaranteed once processing has begun.
Lost, Delayed, or Damaged Shipments
If your package appears lost, significantly delayed, or arrives damaged, please contact our customer support team as soon as possible.
To help us investigate efficiently, please provide:
- Your order number
- Full name
- A description of the issue
- Photographs if applicable
We will work closely with the shipping carrier to assist in resolving the situation.
Contact Information
If you have any questions regarding shipping, delivery, or tracking information, please contact us:
Mark & Sarah Vancouver
Email: support@marksarahvancouver.com
We are always happy to assist and will do our best to ensure a smooth delivery experience.