Privacy Policy

Last Updated: May 2026

At Mark & Sarah Vancouver, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when visiting our website or purchasing our products.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

When you place an order, create an account, contact us, or interact with our website, we may collect the following information:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information
  • IP address and device information
  • Website usage and browsing activity
  • Order history and customer preferences

We only collect information that is necessary to provide our services and improve your shopping experience.

How We Use Your Information

We use your personal information for the following purposes:

  • Processing and fulfilling orders
  • Providing customer support and assistance
  • Sending order confirmations and shipping updates
  • Responding to inquiries and requests
  • Improving our website, products, and services
  • Preventing fraud and maintaining website security
  • Complying with legal and regulatory obligations
  • Sending promotional offers and marketing communications (where permitted by law)

Sharing Information with Third Parties

We respect your privacy and do not sell your personal information.

Your information may be shared with trusted third-party service providers only when necessary to operate our business, including:

  • Payment processing providers
  • Shipping and delivery partners
  • Website hosting and technical service providers
  • Marketing and analytics platforms

These third parties are only permitted to use your information for the services they provide on our behalf and are required to maintain appropriate security measures.

We may also disclose information when required by law or to protect our legal rights.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy
  • Comply with legal, accounting, or regulatory requirements
  • Resolve disputes and enforce our agreements

Once information is no longer required, it is securely deleted or anonymized.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.

Cookies help us to:

  • Remember your preferences
  • Improve website functionality
  • Analyze website traffic and performance
  • Deliver relevant advertising and marketing content

You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain website features.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While no method of transmission over the internet is completely secure, we continuously work to maintain high security standards to safeguard your data.

Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your personal data
  • Restrict or object to certain processing activities
  • Withdraw consent where applicable
  • Request a copy of your personal information (data portability)

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page, and continued use of our website constitutes acceptance of the revised policy.

Contact Information

If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact us:

Mark & Sarah Vancouver
Email: @marksarahvancouver.com

We are committed to addressing your privacy concerns promptly and professionally.